Refund policy

By placing an order through Lulla Bites, you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures.

A. 30-DAY RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need your order number or proof of purchase. To start a return, contact us at support@lullabiteshop.com.

Returns
Accept returns for both defective and non-defective products

Exchanges
Accept exchanges

Product condition
New only

Window
30 days

Method
By mail, In store

Return label
Included in the package, Free

Restocking fees
No cost

Refund processing time
10 days

B. RETURN SHIPPING

Return shipping costs are the responsibility of the customer. We do not provide prepaid return labels, and original shipping charges are non-refundable. We recommend using a tracked and insured service, as we cannot be held responsible for returns lost or damaged in transit. Once your return is approved, we will provide the return address and instructions.

C. CHANGE OF MIND & ACCIDENTAL ORDERS

We do not offer change-of-mind or accidental-order refunds. Because orders are processed and dispatched the same day they are placed, we are unable to cancel, change, or refund an order once it has been dispatched. If you no longer wish to keep a delivered order, you may return it under our 30-day return policy above, at your own return shipping cost.

D. DAMAGES & ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In these cases, we will cover the cost of resolving the problem.

E. NON-RETURNABLE ITEMS

For health and hygiene reasons, opened or used consumable products may not be eligible for return. Please get in touch if you have any questions about your specific item.

F. REFUNDS

Once we have received and inspected your return, we will notify you of the outcome. If approved, your refund will be issued to your original payment method for the price of the product only (excluding original and return shipping). It can take some time for your bank or credit card company to process and post the refund.

If you have any questions, contact us at support@lullabiteshop.com.